Client Success Story
American Express is a multinational financial services corporation best known for its credit card business. They partnered with DoubleDigit Sales to equip their customer service representatives and team leaders with the mindset and skills to build long term customer relationships.
Deeper, More Meaningful Dialogues With Customers
Relationship Based Interactions
More Open Ended Questioning to Uncover Need
“Soft skills training was a key step in the journey for us as we move down the path from transactional calls to relational calls… there’s a much greater willingness to take risk, to ask customers open ended questions to find out more about their business and that’s been a fundamental shift.”
– Eric Nielsen, VP, Small Business Services
Sales Culture Effectiveness Report